Warranty

The most important consideration when assessing returns is if the issue occurred within the warranty period (6 months) and within the grounds of normal/fair use.

If you need help in deciding if you should or should not issue a return, follow the guidelines below. 

Please feel free to contact our customer service team if you need any help. 

Normal/fair use: This would be normal activities such as walking, moving from sitting to standing, climbing in and out of cars, etc.  The person has not exerted themselves physically (such as in running or jumping) and use would be normal for a flip flop.

Strap Stretching: If the strap has stretched, it normally means one of a few possible things:

• The customer has worn the flip flops a lot.
• They have stretched them at some stage with their hands.
• They have walked down an excessively steep hill in them.
• They’ve played sports in them or performed physically vigorous exercise such as running/sprinting.

Strap Breaks: Our  flip flops are extremely durable and, usually, a strap breaking is most likely because of the type of activity the person did or the environment that they were in at the time of the break. 

For example:

• The person was running in the  flip flops or playing sports.
• They were walking down an extreme hill, placing unnecessary strain on the straps and toe pole.
• Someone stood on the back of their flip flops while they were walking. 

Flip Flops shrink: Normal use / fair use, in this case, would be if the customer has performed a normal activity such as going to the beach or swimming by the pool, and the  flip flops shrink during that time. In this situation, it’s acceptable to issue a return. 

If the customer admits to leaving them in direct sunlight, for example, in the back window of a car, on the front or back steps, or in a very sunny area, then do not issue a return because the flip flops have shrunk due to the customer placing them in the sun. (We do provide a warning tag about this.)

Flip Flops fade: Normal use / fair use, in this case, would be that the  flip flops have faded under normal circumstances and not because they’ve been left in direct sunlight for prolonged periods. If they are still within the warranty period, it’s acceptable to issue a product return. If they are outside the 6 months warranty period, then do not issue a product return. 

If the person has left the flip flops in direct sunlight for a long period of time, the colour will fade as this is what usually happens when items are left in the sun. In this situation, it’s not a valid reason to issue a product return. 

*Please note* We do NOT automatically accept any warranty claims outside the 6 month period. If you have an unreasonable customer, please contact the wholesale customer support team to discuss the issue and we will do the best we can to get the issue resolved.